Hiring for Quality Analyst in Mumbai, for Exp. 1 - 5 yrs at Concentrix Daksh Services India Private (Job in Mumbai)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:Job Description Quality Analyst Location Mumbai, India About Us Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive banking and financial services insurance healthcare technology consumer electronics media and communications retail and e-commerce travel and transportation and energy and public sector clients. Visit www.concentrix.com to learn more. Experience Health Insurance background preferred Roles & amp amp Responsibilities Evaluate transactions (voice/ non voice) and provide appropriate feedback to the agents. Participate in calibration with client/ internal teams. Evaluate agents on effectiveness and implement corrective actions Evaluate effectiveness of T & amp amp D interventions Responsible for driving T& amp amp TQ initiatives on the Ops Floor. Support the Ops team to assess the quality of new hires Analyze and report finding Prepare TNA, publish and execute for 100% closure every month Conduct batches in cases of emergencies Communicate with other Functions and Clients Provide quality floor support, feedback, refresher and corrective training Track and report improvement Support in developing & amp amp publishing Quality dashboard Generic of Specific skills: Experience in HealthCare Process Exposure to transactional quality, preferably voice quality Excellent communication skills Fluent in English & amp amp Hindi Good Knowledge about computers. Good people management skills Analytical Skills / Quantitative skills Data Handling / data interpretation Continuous Process Orientation Planning and Decision making Ability to prioritize Ability to meet deadlines Ability to work under pressure Time Management Interpersonal skills and Team work Self-motivated Ability to drive initiatives to closure Qualification Section:- Both Graduate Disclaimer:- ' Neither Daksh Services India Private Limited nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.