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Hiring for Assistant Manager - Operations - Insurance Outbound - Goregaon Unit in Mumbai, for Exp. 2 (Job in Mumbai)

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Job Description:Dear Candidate, Greetings from Intelenet Global Services !!! We are urgently hiring for Assistant Manager - Operations (Insurance)& amp nbsp for Outbound& amp nbsp Voice Process @& amp nbsp Goregaon location. Roles and responsibilities:& amp nbsp Ensure adherence to SLAs (Service Level Agreements)& amp nbsp To ensure that a high degree of accuracy is maintained at all times Candidate from Insurance Contact Center industry would be an added advantage To ensure daily, monthly, quarterly and yearly targets are achieved by each of the team members To ensure all team members are given full support on a regular basis To conduct weekly/monthly team meetings on regular basis to ensure all problems are dealt with effectively & amp amp efficiently To identify training / coaching needs of the team members and provide the same to the Manager / HOD To assist new members of the team by updating knowledge to help them understand the procedures better Responsible for staff retention within the team Responsible for maintaining discipline and absenteeism of your team on the floor To ensure follow ups are done on time both internal and external Be directly responsible towards fostering the development of team by motivating them Ensuring long-lasting & amp amp fruitful relationship of team with the company through feedback & amp amp counseling Will be responsible for taking escalated calls and cases Eligibility: * Minimum Graduate from any stream * Good communication skills * Should have minimum 1-2 years experience as TL/AM& amp nbsp Operations from BPO Voice process (Outbound Insurance) Interested candidates can directly walk in for an interview from Monday to Friday between 11 am to 5 pm at below mentioned address: Intelenet Global Services Pvt. Ltd. Hall #4, Unit 1, Nesco IT Park Nesco Complex, Off Western Express Highway Goregaon (E) , Mumbai Regards, Pritam


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Posted on: Monday, 24 July, 2017  08:44
Expires On: Monday, 02 July, 2018  18:30

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