Hiring for Team Leader - Customer Care Navi Mumbai for Exp. 2 - 4 Years at Home Credit India Finance (Job in Mumbai)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:Summary The person will be responsible for Monitoring, Feedback, and coaching team members on the floor. The Team Leader primary responsibilities are to get the desired performance from the team members by real time monitoring, Feedback sharing and coaching. Job Responsibilities Deliver SLA & KPI Manage & motivate a team of 15+ Telesales operator Manage Sales target month on month (Outbound ) Maximize Productivity Monitoring calls, giving feedback, Preparing reports and report to management on areas of improvement. Conducting team meetings, pre/post/mid shifts, BPS. Create future prospects for company. To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre. Deliver the required volume of effective coaching. Attrition, Shrinkage, Roaster management Desired Profile Candidate should have excellent communication and interpersonal skills. Should have worked on Dialer ( Any dialer ) Roster management, Shrinkage, Attrition, Performance Reports. Passion to do Sales Strong analytical skills Exposure in Genesis dialer and its dialing filters is preferred. Hands on experience MS-Office applications like Word, Excel, PPT etc. Who should join? If you are willing to face new challenges and want to apply your knowledge for growth / future of company, then Home Credit can give you this opportunity. Home Credit can provide you platform to show your skills & suggest valuable ideas to company. Will get opportunity to work on company level platform & will improve your knowledge area & give future career possibilities. Opportunity to work in a team of enthusiastic professionals who have good knowledge in this field & willing to work for company.