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Hiring for Trainer - Tele Sales Navi Mumbai for Exp. 1 - 2 Years at Home Credit India Finance Privat (Job in Mumbai)

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Job Description:Summary: Conducting training sessions (like new hire training, refresher training, training through e-learning etc.) for telesales process with specific goals of improving process knowledge, quality standard, productivity and performance. Conducting various employee engagement activities and contests on operation floor with specific goals of increasing motivation levels & overall performance of operations Job Responsibilities : Conducting new hire trainings on process, product and system (CRM took) for Telesales process Conducting Soft skills sessions Support in preparing various scripts for the process Conducting refreshers basis Areas of Improvement highlighted from quality and Ops teams Maintaining various trackers for New hire batches and refreshers Conducting Employee engagement activities on the floor Call audits and feedback Attending call calibration sessions and providing inputs for process improvements Conducting dip checks to assess knowledge level and conducting skill knowledge tests Desired Profile: Must be a graduate Marathi Must Fluent English both spoken and written At least 18 months experience overall and one year experience in role of sales trainer Who Should Join? Knowledge of MS Office Facilitation skills Loyal to employer Analytical thinking

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Posted on: Monday, 24 July, 2017  08:44
Expires On: Monday, 02 July, 2018  18:30

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