Hiring for Operations Analyst- CI Reference Data in Mumbai, Mumbai for Exp. 0 - 5 yrs at JP Morgan C (Job in Mumbai)
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Job Description:JOB TITLE & Acirc & middot Operational Analyst & acirc & euro & ldquo CI & amp CR (Band 406) PURPOSE & Acirc & middot The purpose of the job is to process & amp validate client onboarding, account opening & amp various types of maintenance requests on client accounts on a daily basis as well as capturing the number of requests processed for the MIS/Reporting purposes. Gain end to end knowledge of the process & amp as an SME, assist the team in resolving their queries on various request types & amp involve in effective transfer of knowledge. KEY PERFORMANCE AREAS AND % TIME Processing & amp validating client onboarding, account opening & amp various types of maintenance requests on client accounts for the private banking clients. Gain end to end knowledge of the process & amp as an SME, assist the team in resolving their queries on various request types. Handling all miscellaneous requests related to the process & amp assist the team with research & amp investigation as required. Ability to review the SOPs of the process & amp incorporate the necessary changes/updates as required. Updation of other process related information (eg. Procedural changes, Errors, MIS reports). Sharing the updates/changes made effectively with the team. Effective transfer of knowledge & amp new learnings encountered in the process with the team. Good on MIS & amp Reporting requirements. 100 % adherence to procedures to ensure that there is not bad client experience. Ensure adherence to operational procedures to complete task in an accurate and timely manner. To provide processing support for effective and efficient process delivery. Maintain optimal Productivity & amp Accuracy levels as defined for the process. Ensure timely follow-ups on the pending/ageing requests, if any. Ensure that all requests are completed before cutoff and there is no SLA miss. Capture the details of the requests processed on a daily basis for the MIS/Reporting purposes.MINIMUM REQUIREMENTS & Acirc & middot Minimum qualifications Graduate (Bachelor& acirc & euro & trade s Degree in Commerce/other related background) with & acirc & euro & cent Good Product & amp Process Knowledge, Ability to perform Research & amp Investigation, Good Problem Solving & amp Analytical Skills, MIS & amp Reporting Skills, Ability to Transfer Knowledge, Identify opportunities for process improvement/improve efficiency. & Acirc & middot Minimum experience Min 3+ years experience in Financial Services environment & Acirc & middot Key competencies must indicate competencies essential to do the job: o Good end to end knowledge of the process & amp ability to transfer the knowledge effectively. o Good problem solving, analytical & amp reporting skills. o This role requires meticulous attention to detail. o Ensure adherence of operational procedures to complete task in an accurate and timely manner. o An acute awareness of the high risk, time critical and complex nature of the Private Banking environment, an ability to work under pressure and to meet tight deadlines is essential. Flexible to work shifts (primarily NA), overtime and on holidays. Knowledge of MS Word, MS Excel, MS PowerPoint & amp MS Outlook. o Ability to work in a deadline driven environment. o A proactive approach to problem solving, taking ownership of issues and having the determination to follow things through. o Client focused. o Good time management skills o Uses initiative & amp readily questions. o Must be very detailed oriented. o Excellent written & amp spoken English communication skills. o An appreciation of control and quality issues. o Strong team player and has the capacity to build good working relationships with cross functional/geographical teams Result oriented, accepting responsibilities and challenges that take them outside their comfort zone Risk aware & amp Control orientated. Escalate timely as & amp when required. o Support the team in their mission to provide top quality operations. o Document procedures and identify requirements for additional controls. o Completion of daily checklist and reporting. o Establish excellent relationships with various internal departments and external parties with whom interaction is required. o Actively work with the team to resolve exceptions. Prepare case notes and discuss learning' s with team. o Look for opportunities to improve process efficiency.