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Hiring for Project Manager (IT Service Delivery) - Pune in Pune, for Exp. 5 - 10 yrs at Progressive (Pune Job)

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Job Description:Greetings of the day... We have an urgent requirement for IT Service Delivery (Project Manager) :: Pune We have an opportunity for Project Manager -IMS (Infra). Job Location: Hinjewadi (Pune) 5+ year of relevant work experience into IT Infra/ Service Delivery Extremely good in ITIL based service delivery and operations Good in process implementation and execution based on ITIL guidelines Good understanding on service operations process and implementation Active involvement in business proposition and right commercial sizing Managing the profitability with tight capacity management Very good with governance, client reviews and service improvement plans Improving the profitability of the projects through resource optimization and other best practices MIS report/SLA report and SIP report and adherences to meet the committed timelines on regular basis. Defining escalation / response / resolution time for reported problems on the basis of criticality, resolving support and operational issues Customizing the customers need and consulting with the technical team to provide solutions as per the delivery schedules Creating framework for speedy resolution of end user issues to facilitate quick resolution of escalated issues Identifying training needs for the internal resources Improving the quality of support delivered in various functions (Helpdesk & amp amp Production Support) Identifying gaps and proposing the implementation modification/improvement in KRA/KPI Addressing queries regarding Information System / Software & amp amp extending support to clients including maintenance Participate in monthly progress call with clients and account teams to ensure resolution are provided in line with the change management schedule and incident requirement of the clients Supervising and delivering IT services entailing designing backup strategy & amp amp ensuring scheduled / unscheduled backups as per the backup plan Ensuring proper IT Helpdesk Support to the staff for various IT related operations with maximum uptime Establishing proper change and configuration management in the infrastructure to minimize the occurrence of any down time. Developing long-term partnerships with suppliers & amp amp vendors consistently evaluating vendor performance to ensure quality Please share profiles @ [email protected] Regards: Kaushal


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Posted on: Friday, 05 January, 2018  09:14
Expires On: Wednesday, 25 September, 2019  18:30

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