Hiring for Amazon Mega Drive in Delhi | Operations Management Role | Loc: Blr Bengaluru for Exp. 7 - (Bangalore Job)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:Amazon Mega Recruitment Drive in Delhi | Operations Management Role Designation: TEAM Supervisor (AM Level) | Work Location: Blr Note : Interested candidate can share your profiles on [email protected] Please share your Team Size Current CTC Expected CTC Total years of people management Experience Job Description: Is accountable for creating a high performance culture that motivates associates to demonstrate levels of ownership, accountability and seller advocacy that enable the vision of a remarkable Seller experience. As a front line Supervisor of 10-15 associates, the Team Supervisor will provide coaching, guidance, and mentorship to drive achievement of individual and team performance goals. 1.Manages performance and behavior of 10-15 Amazon Associates through effective 1:1 meetings, coaching, and mentorship. 2.Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed. 3.Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement. 4.Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management. 5.Participates in daily Kaizen events to identify and implement process improvement change initiatives. 6.Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. 7.Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. 8.Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions. 9.The ideal candidate will have a strong background in customer service team management and supervision, ideally in a similar environment. Fluent English skills are required for this role.