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Hiring for Advisor, Project/ Prog Mgmt - Online Quality in Hyderabad / Secunderabad, for Exp. 4 - 5 (Job in Hyderabad Secunderabad)

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Job Description:* GENERAL SUMMARY The ProjectProgram Management Advisor role for Online Quality is responsiblefor leading processes that improve the customer experience on Dell onlineproperties by ensuring high quality product data and accurate content is alwaysshown to customers. The Advisor would coordinate content and product dataquality activities with regional business unit teams and quality managersdriving improvements in error reduction through prevention and quickresolution. She/ he will work with global teams to provide clear guidance onissues that need to be resolved as well as determine the severity of issues toprioritize. Primary Duties include: Engageand liaise with stakeholders/ Quality Managers to identify business, technical, status update and dashboard reporting requirements Coordinateproduct data and content quality activities with regional business unit teamsand quality managers to drive improvements in error reduction throughprevention and quick resolution Helpcreate a dynamic customer- focused quality audit coverage and checkpoints foronline asset Createweekly, monthly, quarterly reports, there by effectively managing key businessmetrics and communicating with stakeholders Helpplan, prioritize and coordinate work requests from various stakeholders and setclear expectations Developinnovative solutions to prevent content and product data errors from being visibleto the end customer in new and exciting ways Identifyprocess gaps, resolve them proactively and develop/ evolve SOPs as required Identifyand develop automation opportunities to accelerate error find/ fix rates as wellas error prevention Effectivelyprovide detailed information on root cause analysis, actions needed to resolveand customer impact for online content errors Engagestakeholders to ensure zero error backlog across multiple quality auditprocesses for online platform Manageworkflow, proactively engage resources to address issues and effectivelydelegate workload Helpcreate and maintain online quality processes for all online properties Identifying process improvements for qualityaudits and error resolution for online properties Skills and Qualifications: Graduates MBA (Sales & amp amp Marketing) preferred with 8 10 years of industryexperience including 4 5 years leading projects or/ and teams. Preferablyfrom the eCommerce space as a product expert in a data- oriented environmentwith a strong focus on accuracy, and meeting tight deadlines. Goodknowledge of HTML/ XML web technologies and Microsoft SharePoint Server Intermediateto Advanced Microsoft Office Suite skills: Outlook, Excel, PowerPoint and Word Proficientin Reporting and analysis. MS Excel and VB Script, SQL experience preferred Abilityto engage and collaborate with stakeholders. Experienceworking with global teams preferred. Createand develop good SOPs to drive results Excellentexecution skills with high quality, focus on prioritization, timeliness and SLAadherence Excellentcommunication skills. Strong verbal and written English language required. Additionallanguages are a plus. PriorContent Management experience

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Posted on: Monday, 10 April, 2017  08:43
Expires On: Tuesday, 24 December, 2019  18:30

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