Hiring for IT Solutions Management II - (B2) Bengaluru for Exp. 5 - 8 Years at Applied Materials Ind (Job in Kolkata)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:* Responsibilities Engineer video and web based conferencing solutions for unified communication services. Implement new services in the areas of AMTV, eMeeting and video services. Provides assessment of technical viability of new products, technologies, service improvements are part of the UC& M team. Investigate technological alternatives and recommends direction. Deploy new conferencing technologies along with other technologies to ensure high value of productivity, integration and security. Conferencing architecture with new technology implementation, research and evaluation of emerging technologies. Work independently and/ or collaboratively to provide comprehensive solution and services. Provides support services to customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction. Completes root cause analysis of outages or incident trends (often working with managed services partner). Recommends preventative action Monitors specific IT service or set of services for availability and performance, collates and analyzes data to develop recommendations to improve or change technology. Configures IT technology and executes complex changes while following standard operating procedures and change/ release management policies. Responsible for troubleshooting and resolving incidents with above products Functional Knowledge Demonstrates conceptual and practical expertise in own discipline and expert knowledge of related disciplines Conferencing technologies (WebEx/ Skype for Business) Video conferencing endpoints, infrastructure and management systems Video broadcast solutions and services Demonstrates knowledge of various conferencing technologies. Basic knowledge of UNIX, Windows and network systems, ability to navigate systems and work under guidance if required to perform complex action. Demonstrate aptitude for project management to be part of a team to manage and deploy complex projects. Familiarity troubleshooting and solving multiple integrated solutions in the conferencing space.