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Hiring for Manager - Operations - Ecommerce in Delhi/NCR(National Capital Region), Mumbai for Exp. 5 (Job in Kolkata)

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Job Description:Requirements : - Implement best-in-class processes and practices for maintaining and exceeding productivity and quality service level agreements. - Actively manage investigator 24/7 capacity and the triggers for creating investigations to balance global investigation supply and demand. - Provide focused feedback loops for investigators and managers based on crisp performance and quality data. Reward strong performers and manage up or out weak ones. - Keep abreast of trends and fraud issues impacting the retail industry. Ensure that Amazon is leading the curve in identifying and preventing new fraud attacks. - Analyze the key levers of the business to identify trends and proactively take action to improve efficiency and reduce time to new fraud Modus Operandi. - Work with software teams to articulate and prioritize feature needs for investigation tool sets. - 4-6 years of official people management experience handling team span of 15+ - Current designations could be TL, AM, DM, Manager - Industries- any customer support industries, preferably BPO/ ITES/ BFSI/ etc. - Total corporate experience shouldn' t be more than 10 years. Please mention - Your team size - Years of Exp in team handling


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Posted on: Monday, 24 April, 2017  08:44
Expires On: Sunday, 21 June, 2020  18:30

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