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Hiring for Service Management Professionals Bengaluru for Exp. 3 - 6 Years at Accenture Solutions Pv (Job in Kolkata)

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Job Description:Role: The Problem Manager ensures the overall effectiveness and standard execution of problem management related activities. At the same time, you will also take on problem coordination responsibilities where you will build and coordinate technical resources to analyze root cause, identify known errors and short term solutions, and to find long term solutions within expected objectives. Skill: Problem Management Minimum Skill Requirement: Implement and maintain the Cloud Assurance problem management process and procedures (includes Known Errors) Ensure overall adherence to the problem management process Build effective relationships with Network Infrastructure Operations (NIO) and Integrated Service Management (ISM) Major Incident and Problem Management teams working to align/streamline problem management processes Monitor effectiveness of problem management and provide recommendations and requirements for improvement of the Cloud Assurance problem management systems Identify areas for service improvement through feedback mechanisms such as findings from Post Incident Reviews / Major Incident Reviews Perform pro-actively trend analysis of existing Incidents and Problems to identify reoccurring Incident and repeat Problems Assume the responsibility of Problem Coordinator Coordinate technical resources to perform / drive root cause analysis activities (L3 resources) Prioritise problems to ensure timely resolution of problems in adherence to agreed resolution SLAs inc management of backlog / aged backlog (both RDC and GDC) Raise Known Errors to inform support teams of existing issues, documenting when possible work-around or short term solutions (publish to KDB) Demonstrable experience/ intermediate working knowledge of Cloud or network Computing concepts and technologies Must Have: Demonstrated strong verbal and written communication and documentation skills Demonstrable solid experience in liaising and influencing across all levels of IT (executives to technical resources) and external stakeholders/customers Demonstrable solid experience in team leadership and collaboration skills Demonstrable solid experience in problem management incident management process, call logging, escalation and follow up procedures Intermediate skills in Windows based operating systems ITIL V3 Certified (at least Foundation level) Good Have: Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment Most of his/her solutions and suggestions turn out to be correct and accurate when judged over time Sought out by others for advice and solutions Knows how businesses work, knowledgeable in current and possible future policies, trends, technology, and information affecting his/her business and orga

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Posted on: Tuesday, 12 September, 2017  08:50
Expires On: Sunday, 21 June, 2020  18:30

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