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Hiring for Senior Manager - Client Success - Packaging Solutions in Gurgaon, Mumbai for Exp. 5 - 9 y (Job in Mumbai)

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Job Description:Client Success is the primary arm that is responsible for retaining, growing wallet share, and nurturing relationships with existing clients across various target industries in that region by offering complete suite of solutions for packaging - Design, Development & amp amp Procurement Key Responsibilities Areas: Customer delight - Build and scale account management practices that focus on going above and beyond customer expectations, thereby making us the exclusive packaging solutions partner for all our customers Product Adoption - Understand the functionalities of our cloud-based scalable technology platform and products for the packaging industry and assess the right opportunities to showcase value addition through product adoption. Growing wallet share - Devise a strategy to acquire additional business through cross-selling and upselling our services to existing clients, and continuously strive to enhance our value proposition with them. Focusing on long term relationships - Develop and maintain multiple open communication channels that facilitate transparency, impeccable SLA adherence, and overall goodwill with all stakeholders within client organizations. Profitability - Manage team and/or individual client portfolio profitably and increase gross margin in the medium term


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Posted on: Thursday, 04 April, 2019  04:08
Expires On: Friday, 30 September, 2022  18:30

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