Hiring for Sr. Manager - Client Relations in Mumbai, for Exp. 8 - 12 yrs at NeoNiche Integrated Solu (Job in Mumbai)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:Purpose of Role In conjunction with HOD, determine the long-term strategic objectives of the business. Ensure business growth through directing and managing client relation. Develop, review, and report on the managed accounts. Familiarize with the clients brand, business culture, market place & amp amp target consumer. Job Description Revenue Targets Increase revenue streams from the existing accounts as per targets laid down by the HOD through new business alliances / cross-selling & amp amp up- selling. Ensuring quarter on quarter revenue forecast & amp amp growth for the managed account. Follow up on outstanding transactions. Ability to track opportunities and take correct measures leading to closure Ensuring timely management of client receivables. Cross Selling / Upselling Focusing on expanding services portfolio of key accounts by selling additional & amp amp new services other than the one already extended to the managed account Strategic Objective Effectively address client satisfaction, renewal and escalation issues of managed accounts until resolved. Develop a strong understanding of clients marketing and business objectives and drive high-level strategic plans and objectives. Create new sales tools including marketing presentations for managed clients. Identify, develop and build differentiators in client offerings. Managing project delivery & amp amp quality standards as set by the HOD Ability to write Proposal, Draw Estimates and Timelines for Projects Direct annual budgeting and planning process with HOD. Training & amp amp Team Increase the effectiveness and efficiency of direct reportee, follow best practices, manage & amp amp train direct reportee. To support & amp amp act on the team responsibilities in the absence of HOD. Create a healthy environment within department. Process adherence Managing internal and external processes including, departmental MIS, SOP & amp amp Forecasts for managed accounts on weekly and monthly basis. Ensure Customer Service follow-up methods and procedures are complete and meet time standards. Create method to provide feedback and Quality Assurance. Guide and lead team members to deliver products/services that meet or exceed the customer requirements.